Contact Us
Get in Touch
We are a small, accessible team. For most questions email is the fastest route — we aim to reply within 24 hours on weekdays. For urgent responsible-play concerns, please use the helpline on our Responsible Play page rather than waiting for an email response.
Quick Answers
How do I report a technical problem with a game?
Email us at support@new-energy-works.com with the name of the game, a brief description of what happened, and the browser and device you are using. Screenshots help. We will investigate and respond within 24 hours on weekdays.
My Arc Coins have disappeared — what happened?
Arc Coins are stored in your browser session. Refreshing the page resets the balance to 5,000 Arc Coins — this is by design and described in our How Free Play Works section. There is no persistent account balance unless you register.
How do I make a data or privacy request?
Email support@new-energy-works.com with "Privacy Request" in the subject line. We will acknowledge within 72 hours and respond fully within 30 days, in line with UK GDPR requirements.
I need urgent help with a gambling problem.
Please do not wait for an email reply. Call the National Gambling Helpline free on 0808 8020 133 (24 hours), or visit GamCare or BeGambleAware now. Our Responsible Play page has full details.